Account Manager

Sofia, Bulgaria

Description

The Account Manager is responsible for establishing and maintaining the long-term relationship between the customer(s) and SBTech. 

Your role:

• Key point of contact for the customer.

• Build and maintain strong, long-lasting customer relationships.

• Ensure the timely delivery of requests and solutions according to customer needs and objectives.

• Communicate clearly the status of initiatives. 

• Coordinate the involvement of company teams, including support, technical and management resources, in order to meet customers’ expectations.

• Deliver good customer service by responding swiftly to queries and concerns from client.

• Assist with high severity requests or issue escalations as needed.

• Introduce new/existing functionalities and products to the relevant teams internally and within our customer’s organization.

• Maintain detailed knowledge of new and existing products by liaising with colleagues.

• Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products.

• Create and maintain relevant documentation. 

• Hold and follow up meetings with customers on weekly/monthly basis to review open issues, performance and updates.

• Push clients to go live and help them boost their performance.

Requirements

• 2+ years’ of proven experience as an Account Manager or similar position in an online software company. Experience in online gaming companies – a big plus.

• Strong technical and business orientation – Ability to read and understand information from various sources.

• Exceptional verbal and written organizational, presentation, and communication skills in English.

• Excellent analytical and problem solving skills combined with the ability to provide quick resolution to problem.

• Very dynamic. Multi task. Fast learner. Ability to work well under low supervision.

• Excellent customer service approach. High availability. Willing to work during non-standard working hours in order to ensure high level of client’s satisfaction.

• Highly motivated, creative, dynamic and strong team player.

Why join our Dream Team?

We are looking for smart and focused people who represent the team spirit and are trustworthy allies in achieving great results. The business environment provokes us to be dynamic and innovative and that’s exactly what we are. We offer great career opportunities – you simply have to seize them.

The Company offers excellent benefits

• Being a part of an international team focused on excellence in product development

• Very good remuneration

• Comprehensive health insurance + gym

• Team building and fun activities

• High end modern office facilities

• Dynamic and friendly work environment

• Open and transparent communication

• Long term career growth opportunities

• Professional growth, extra education opportunities and cross-locations knowledge sharing

• English classes

• Fruits and snacks in the office

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