B2B Customer Support

Plovdiv, Bulgaria

Description

What are we looking for?

As a B2B Customer Support Representative, you will be joining a great team of young and motivated professionals in a perfectly structured department. You will be required to represent the company and to support our business clients on a top level, providing high quality customer support services.

If the words best, smart, challenge are important to you, and describe you best, come and become a part of our team as a B2B Customer Support Representative with fluent English.

Your role:

  • Providing B2B customer support to our Operators worldwide via Ticketing system.
  • Maintaining high level of customer satisfaction.
  • Effectively communicating information with the team members, development teams, account management, trading department.
  • Multitasking through multiple systems while troubleshooting with customers.
  • Providing feedback to management concerning possible problems or areas of improvement. 

Requirements

About you:

  • Excellent English – verbal and written
  • Ability to work on shifts
  • Great communication skills, flexible and reliable
  • Good computer skills

Nice to have:

  • Previous working experience as a Customer Support Representative.
  • Basic technical knowledge and troubleshooting skills 

Why join our Dream Team?

SBTech is an industry leading provider of turnkey online gaming solutions and powers the most successful gaming operators around the globe. SBTech currently employs over 1200 professional and experienced individuals – with the number rising daily.

At SBTech, we allow you to create your own career. Opportunities are only limited by your ability, motivation and imagination – we believe in hiring the best people and providing them with the best tools. 

The Company offers excellent benefits

  • Being a part of an international team focused on excellence in product development
  • Formal review process twice a year
  • Very good remuneration
  • Comprehensive health insurance + gym
  • Team building and fun activities
  • High end modern office facilities
  • Dynamic and friendly work environment
  • Open and transparent communication
  • Long term career growth opportunities
  • Professional growth, extra education opportunities and cross-locations knowledge sharing
  • English classes
  • Fruits and snacks in the office 

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