IT Help Desk Specialist

Sofia, Bulgaria


SBTech is an industry-leading provider of turnkey online gaming solutions and powers the most successful gaming operators around the globe. SBTech currently employs over 1000 professional and experienced individuals- with the number rising daily. Here at SBTech, we allow you to create your own career. Opportunities are only limited by your ability, motivation, and imagination- we simply believe in hiring the best people and providing them with the best tools.

If you are skilled and ambitious individual that is looking to make a real difference, then we want you to apply and become part of our winning team as IT Help Desk Specialist.

Your role:

  • Administrate and Maintain IT infrastructure: Including desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants and smartphones.
  • Installing and configuring computer hardware operating systems and applications.
  • Monitoring and maintaining computer systems and networks.
  • Customer Ticket Processing via ticket system and phone.
  • Monitoring logs and various services.
  • Documenting troubleshooting and problem resolution steps.
  • Interaction with the development department.
  • Help Desk – frontal and remote support to corporate employees.
  • Talking staff through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
  • Replacing parts as required.
  • Setting up new users’ accounts and profiles and dealing with password issues.
  • Conducting electrical safety checks on computer equipment.
  • Analyse and isolate issue.
  • Monitor networks to ensure security and availability to specific users.
  • Identify user needs.
  • Assign configuration of authentication and authorization of directory services.
  • Software deployment, security updates and patches.
  • Support LANs, WANs, network segments, Internet, and intranet systems.
  • Ensure network connectivity throughout a company’s LAN/WAN.Responsible on purchasing technical equipment.


  • 1+ year of experience in support and maintenance of computer systems, networks, system maintenance of Windows based operation systems and applications.
  • 1+ year of experience in administration, configuration and control of user access rights, mailboxes, network service.
  • Experience in hardware support of workstations, servers.
  • Team working and multitasking person with excellent communication skills and positive attitude.
  • Proven hands-on experience with administration of Exchange Server and Active Directory.
  • Fluent in English.
  • AWS experience – advantage.
  • Google cloud services – advantage.
  • Atlassian product knowledge, Jira and Confluence – advantage.
  • Proven experience with Application/IT security monitoring and auditing – advantage.

Why join our Dream Team?

Here we’re working really hard (yet not burning-out-hard), but also learning and developing fast (like Usain-Bolt-fast). We are looking for smart and focused people who represent the team spirit and are trustworthy allies in achieving great results. The business environment provokes us to be dynamic and innovative and that’s exactly what we are. We offer great career opportunities – you simply have to seize them.

The Company offers excellent benefits

Career development:

  • Various and challenging projects; 
  • Latest technologies available; 
  • Technical trainings with certificates; 
  • Management and other soft skills trainings;
  • Career path with regular salary update; 
  • Conferences and events attendance;
  • International environment and knowledge sharing; 
  • Foreign languages classes.

Work-life balance:

  • Different sport activities; 
  • Comfortable relax zones;
  • Flexible working time;
  • Dynamic and friendly work environment.

Company benefits:

  • Competitive remuneration package;
  • Additional health insurance;
  • A really fast growing team;
  • Food vouchers;
  • Regular performance-based bonuses; 
  • Team activities, (memorable) Team buildings, Christmas party. uses cookies on this website. In order to deliver a better browsing experience and for marketing- both for you and for others- we remember and store information about how you use it. To accept cookies continue browsing as normal. Or go to SBTech’s Privacy Policy for more information