Problem Management Engineer

Plovdiv, Bulgaria

Description

Technical Operation Teams are responsible for ensuring constant availability and uninterruptible operation of the company’s technical activity.

SBTech is production management teams and looking for experienced and skilled individuals to manage production availability and stability.

Your role:

  • You will be responsible for managing and improving production environment availability and stability.
  • End to End responsibility for the P1/2/3 incident lifecycle management including:
  • Classifying production incident impact and urgency
  • Orchestrate technical teams for incident resolution
  • Manage customer facing communication
  • Conduct full scale post-mortem investigation
  • Declare and manage post incident AI across the company   

Essential functions:

  • Deep application architecture understanding
  • Providing operational support to the different company’s units
  • Be involved in new product releases to ensure optimal production readiness.

Requirements

Your climbing gear:

  • 2-year experience of enterprise grade operation center
  • Excellent technical, analysis and problem-solving skills
  • Excellent interdepartmental collaboration and teaming abilities, strong communication skills
  • 2-year experience with Windows and Linux environments
  • Online company experience – advantage 
  • Good understanding of network environments and VMWare infrastructure 

Why join our Dream Team?

SBTech is an industry leading provider of turnkey online gaming solutions and powers the most successful gaming operators around the globe. SBTech currently employs over 1000 professional and experienced individuals – with the number rising daily. 

At SBTech, we allow you to create your own career. Opportunities are only limited by your ability, motivation and imagination – we believe in hiring the best people and providing them with the best tools. 

The Company offers excellent benefits

  • Being a part of an international team focused on excellence in product development
  • Formal review process twice a year
  • Very good remuneration
  • Comprehensive health insurance + gym
  • Team building and fun activities
  • High end modern office facilities
  • Dynamic and friendly work environment
  • Open and transparent communication
  • Long term career growth opportunities
  • Professional growth, extra education opportunities and cross-locations knowledge sharing
  • English classes
  • Fruits and snacks in the office 

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