Global IT Senior system and support engineer

Sofia, Bulgaria


SBTech is an industry-leading provider of turnkey online gaming solutions and powers the most successful gaming operators around the globe. SBTech currently employs over 1000 professional and experienced individuals- with the number rising daily. Here at SBTech, we allow you to create your own career. Opportunities are only limited by your ability, motivation, and imagination- we simply believe in hiring the best people and providing them with the best tools.

If you are skilled and ambitious individual that is looking to make a real difference, then we want you to apply and become part of our winning team as an Global IT Senior system and support engineer.

Your role:

  • Administrate and Maintain IT infrastructure: Including desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants and smartphones.
  • Installing and configuring computer hardware operating systems and applications.
  • Monitoring and maintaining computer systems and networks.
  • Customer Ticket Processing via ticket system and phone
  • Monitoring logs and various services;
  • Documenting troubleshooting and problem resolution steps
  • Interaction with the development department
  • Help Desk – frontal and remote support to corporate employees
  • Talking staff through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
  • Replacing parts as required.
  • Setting up new users’ accounts and profiles and dealing with password issues.
  • Conducting electrical safety checks on computer equipment.
  • Analyze and isolate issue.
  • Monitor networks to ensure security and availability to specific users.
  • Identify user needs.
  • Assign configuration of authentication and authorization of directory services.
  • Software deployment, security updates and patches.
  • Support LANs, WANs, network segments, Internet, and intranet systems.
  • Ensure network connectivity throughout a company’s LAN/WAN.Responsible on purchasing technical equipment.


  • 3+ years of experience in support and maintenance of computer systems, networks, system maintenance of Windows based operation systems and applications.
  • 3+ years of experience in administration, configuration and control of user access rights, mailboxes, network service.
  • Experience in hardware support of workstations, servers.
  • Team working and multitasking person with excellent communication skills and positive attitude.
  • Proven hands-on experience with administration of Exchange Server and Active Directory.
  • Proven experience with Application/IT security monitoring and auditing – a plus.
  • Fluent in English. – Must
  • High availability during non-standard working hours.
  • AWS experience – advantage
  • Google cloud services – advantage
  • Atlassian product knowledge, Jira and Confluence – advantage

Why join our Dream Team?

Here we’re working really hard (yet not burning-out-hard), but also learning and developing fast (like Usain-Bolt-fast). We are looking for smart and focused people who represent the team spirit and are trustworthy allies in achieving great results. The business environment provokes us to be dynamic and innovative and that’s exactly what we are. We offer great career opportunities – you simply have to seize them.

The Company offers excellent benefits

  • Being a part of an international team focused on excellence in product development
  • Very good remuneration
  • Comprehensive health insurance + Multisport card
  • Monthly parking coverage OR Public transport card
  • Team building and fun activities
  • High and modern office facilities
  • Dynamic and friendly work environment
  • Open and transparent communication
  • Long term career growth opportunities
  • Professional growth, extra education opportunities and cross-location knowledge sharing
  • English classes
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