Support Group Manager

Plovdiv, Bulgaria

Description

Support Teams are responsible for daily communication with our partners and providers.

SBTech is expanding the support operations and looking for experienced and skilled individual to manage and renovate the support teams:

Partner (B2B) support– three teams working 24/7 with direct contact with multiple partners, providing second level support

Quality assurance team– Skilled training and quality assurance providing support teams guidelines and controls

Your role:

  • You will be responsible for managing and improving the 4 teams consisting of 4 team leaders and 35 employees.
  • End to End responsibility for the company partners day-2-day communication.

Essential functions:

  • Setting and achieving goals and KPIs to the support group
  • Providing operational support to the different company’s units
  • Acting as point of contact to operational teams to investigate production issues, troubleshoot and resolve problems.
  • Be involved in new product releases to ensure optimal support coverage. 

Requirements

Your climbing gear:

  • 5-year managing experience of enterprise support center.
  • Оnline company experience considered as advantage.
  • Excellent technical, analysis and problem-solving skills
  • Excellent interdepartmental collaboration and teaming abilities, strong communication skills

Why join our Dream Team?

SBTech is an industry leading provider of turnkey online gaming solutions and powers the most successful gaming operators around the globe. SBTech currently employs over 1200 professional and experienced individuals- with the number rising daily. Here at SBTech, we allow you to create your own career. Opportunities are only limited by your ability, motivation and imagination – we simply believe in hiring the best people and providing them with the best tools. 

The Company offers excellent benefits

  • Being a part of an international team focused on excellence in product development
  • Formal review process twice a year
  • Very good remuneration
  • Comprehensive health insurance + gym
  • Team building and fun activities
  • High end modern office facilities
  • Dynamic and friendly work environment
  • Open and transparent communication
  • Long term career growth opportunities
  • Professional growth, extra education opportunities and cross-locations knowledge sharing
  • English classes
  • Fruits and snacks in the office 

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