Technical Support Engineer

Plovdiv, Bulgaria

Description

Who are we?

We are #TeamSBTech, an award-winning leading provider of sports betting solutions, and you know us. We have been on this market for 10 years growing, building amazing technology and family. 

And as of April 2020, we combined with DraftKings (Nasdaq: DKNG) – a digital sports entertainment and gaming company known for its industry-leading daily fantasy sports and mobile sports betting platforms.

DraftKings Inc. is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.What are we looking for?

What are we looking for?

As a Technical Support Engineer, you will be joining a great team of young and motivated professionals in a perfectly structured department. You will be required to represent the company and to support our business clients on a top level, providing high quality customer support services.

If the words best, smart, challenge are important to you, and describe you best, come and become a part of our team.

Essential functions:

  • Resolving network issues, configuring operating systems and using remote connections to provide immediate support
  • Maintaining high level of customer satisfaction
  • Effectively communicating information with the team members, development teams, account management, trading department
  • Diagnose and troubleshoot basic technical issues
  • Providing feedback to management concerning possible problems or areas of improvement
  • Prioritize and manage multiple tasks

Requirements

What experiences are we looking for:

  • Excellent English (verbal and written) and interpersonal skills required 
  • Ability to work on shifts
  • 1+ years of experience as a ​Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role (advantage)
  • Hands-on experience with Windows/Linux environments (advantage)

Why join our Dream Team?

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us.

The Company offers excellent benefits

  • Being a part of an international team focused on excellence in product development
  • Formal review process twice a year
  • Very good remuneration
  • Free transportation
  • Comprehensive health insurance + gym
  • Team building and fun activities
  • High end modern office facilities
  • Dynamic and friendly work environment
  • Open and transparent communication
  • Long term career growth opportunities
  • Professional growth, extra education opportunities and cross-locations knowledge sharing
  • English classes
  • Fruits and snacks in the office 

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