Technical Support Engineer

Plovdiv, Bulgaria

Description

Who are we?

We are #TeamSBTech, an award-winning leading provider of sports betting solutions, and you know us. We have been on this market for 10 years growing, building amazing technology and family. 

And as of April 2020, we combined with DraftKings (Nasdaq: DKNG) – a digital sports entertainment and gaming company known for its industry-leading daily fantasy sports and mobile sports betting platforms.

DraftKings Inc. is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.What are we looking for?

What are we looking for?

As a Technical Support Engineer you will be responsible for taking ownership for customers’ issues, delivering effective technical and customer support for SBTech’s retail program, supporting solutions for both technical and non-technical end-users. 

Essential functions:

  • Resolving network issues, configuring operating systems and using remote connections to provide immediate support
  •  Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  •  Interact with developers, account managers, business people and subject matter experts in order to collect and gather relevant needed technical information
  • Participation in providing training to customers as required

Requirements

What experiences are we looking for:

  • 1+ years of experience as a​Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  •  Hands-on experience with Windows/Linux environments
  • Ability to diagnose and troubleshoot basic technical issues 
  •  Fluency in English 
  • Ability to prioritize and manage multiple tasks/ issues 
  • Excellent communication (verbal and written) and interpersonal skills required 
  • Ability to extract and present the most important information on an understandable level 

Why join our Dream Team?

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us.

The Company offers excellent benefits

  • Being a part of an international team focused on excellence in product development
  • Formal review process twice a year
  • Very good remuneration
  • Free transportation
  • Comprehensive health insurance + gym
  • Team building and fun activities
  • High end modern office facilities
  • Dynamic and friendly work environment
  • Open and transparent communication
  • Long term career growth opportunities
  • Professional growth, extra education opportunities and cross-locations knowledge sharing
  • English classes
  • Fruits and snacks in the office 

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