We are #TeamSBTech, an award-winning leading provider of sports betting solutions, and you know us. We have been on this market for 10 years growing, building amazing technology and family.
And as of April 2020, we combined with DraftKings (Nasdaq: DKNG) – a digital sports entertainment and gaming company known for its industry-leading daily fantasy sports and mobile sports betting platforms.
DraftKings Inc. is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.What are we looking for?
What are we looking for?
As a Technical Support Engineer you will be responsible for taking ownership for customers’ issues, delivering effective technical and customer support for SBTech’s retail program, supporting solutions for both technical and non-technical end-users.
Resolving network issues, configuring operating systems and using remote connections to provide immediate support
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Interact with developers, account managers, business people and subject matter experts in order to collect and gather relevant needed technical information
Participation in providing training to customers as required
What experiences are we looking for:
1+ years of experience as aTechnical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux environments
Ability to diagnose and troubleshoot basic technical issues
Fluency in English
Ability to prioritize and manage multiple tasks/ issues
Excellent communication (verbal and written) and interpersonal skills required
Ability to extract and present the most important information on an understandable level
Why join our Dream Team?
We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us.
The Company offers excellent benefits
Being a part of an international team focused on excellence in product development
Formal review process twice a year
Very good remuneration
Comprehensive health insurance + gym
Team building and fun activities
High end modern office facilities
Dynamic and friendly work environment
Open and transparent communication
Long term career growth opportunities
Professional growth, extra education opportunities and cross-locations knowledge sharing