Technical Support Specialist / Support Engineer

Kyiv, Ukraine


Who are we?

We are #TeamSBTech, an award-winning leading provider of sports betting solutions, and you know us. We have been in this market for 4 years growing, building amazing technology and family. 

And as of April 2020, we combined with DraftKings (Nasdaq: DKNG) – a digital sports entertainment and gaming company known for its industry-leading daily fantasy sports and mobile sports betting platforms.

DraftKings Inc. is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

During work activities, you will be providing support and consultation to a multitude of internal stakeholders which includes the analysis of the reported issues with API, knowledge transfer and participating in new versions rollout. You will be one of the main communication points for the QA and developers from other units as well as for some external customers.

You will be also involved to version regression testing and feature testing in a case of free time.


  • Providing support for other units and external customers;
  • Reproducing and investigation of reported issues;
  • Collaborating with the development teams on complex issues — with proper tracking and reporting;
  • Forwarding requests to the relevant teams when needed;
  • Participate in new versions rollout;


  • Basic knowledge about software development, software testing techniques and software development life cycle;
  • Basic understanding of Agile methodology and Scrum;
  • Intermediate level of English
  • Good interpersonal and communication skills;
  • Ability to work as part of a team;
  • Creativity, initiative and curiosity;
  • The drive to be knowledgeable of current technologies;

Why join our Dream Team?

Here we’re working really hard (yet not burning-out-hard), but also learning and developing fast (like Usain-Bolt-fast). We are looking for smart and focused people who represent the team spirit and are trustworthy allies in achieving great results. The business environment provokes us to be dynamic and innovative and that’s exactly what we are. We offer great career opportunities – you simply must seize them.

The Company offers excellent benefits

  • Being a part of an international team focused on excellence in product development
  • Competitive remuneration
  • Comprehensive health insurance + gym
  • Team building and fun activities
  • High end modern office facilities
  • Dynamic and friendly work environment
  • Open and transparent communication
  • Long term career growth opportunities
  • Professional growth, extra education opportunities and cross-locations knowledge sharing
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