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Technical Support Specialist

Plovdiv, Bulgaria

Description

Who are we?

We are #TeamSBTech, an award-winning leading provider of sports betting solutions, and you know us. We have been in this market for 10 years growing, building amazing technology and family. 

And as of April 2020, we combined with DraftKings (Nasdaq: DKNG) – a digital sports entertainment and gaming company known for its industry-leading daily fantasy sports and mobile sports betting platforms.

DraftKings Inc. is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we’re committed to responsibly creating the world’s favourite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

What are we looking for?

Your role:

  • Providing B2B support to our Operators worldwide via Ticketing system
  • Maintaining high level of customer satisfaction
  • Escalating customer issues through internal channels (Jira, Slack, Email)
  • Effectively communicating internally within the team and with other development teams, account management, trading department
  • Multitasking through multiple systems while troubleshooting with customers
  • Providing feedback to management concerning possible problems or areas of improvement

Requirements

What experiences are we looking for?

  • Excellent English – verbal and written
  • Ability to work on shifts
  • Great communication skills, flexible and reliable
  • Good computer skills

Nice to have:

  • Previous working experience as a Customer Support Representative
  • Basic technical knowledge and troubleshooting skills 

Why join our Dream Team?

  • We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us.

The Company offers excellent benefits

  • Being a part of an international team focused on excellence in product development
  • Formal review process twice a year
  • Very good remuneration
  • Free transportation
  • Comprehensive health insurance + gym
  • Team building and fun activities
  • High end modern office facilities
  • Dynamic and friendly work environment
  • Open and transparent communication
  • Long term career growth opportunities
  • Professional growth, extra education opportunities and cross-locations knowledge sharing
  • English classes
  • Fruits and snacks in the office 

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