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Trading Support Specialist

Plovdiv, Bulgaria

Description

Who are we?

We are #TeamSBTech, an award-winning leading provider of sports betting solutions, and you know us. We have been in this market for 10 years growing, building amazing technology and family. 

And as of April 2020, we combined with DraftKings (Nasdaq: DKNG) – a digital sports entertainment and gaming company known for its industry-leading daily fantasy sports and mobile sports betting platforms.

DraftKings Inc. is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we’re committed to responsibly creating the world’s favourite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

What are we looking for?

You role:

  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information
  • Provide electronic (email/Skype) support to B2B customers worldwide
  • Escalate customer complaints through the appropriate internal channels
  • Follow up in a timely manner to ensure customer satisfaction

Requirements

What experiences are we looking for?

  • In depth knowledge & Deep interest in sports
  • Ability to work under time pressure
  • In-running trading
  • Sharp and fast thinking
  • Fluent English

Nice to have:

  • Good computer skills – an advantage
  • Academic education – an advantage 

Why join our Dream Team?

We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us.

The Company offers excellent benefits

  • Being a part of an international team focused on excellence in product development
  • Formal review process twice a year
  • Very good remuneration
  • Free transportation
  • Comprehensive health insurance + gym
  • Team building and fun activities
  • High end modern office facilities
  • Dynamic and friendly work environment
  • Open and transparent communication
  • Long term career growth opportunities
  • Professional growth, extra education opportunities and cross-locations knowledge sharing
  • English classes
  • Fruits and snacks in the office 

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